HELP

1️⃣ Return Policy

For hygiene and safety reasons, we do not accept returns or exchanges on intimate items once they have been opened.
Every order is carefully inspected and packaged to ensure you receive a brand-new, unopened product in perfect condition.

If you receive a damaged or incorrect item, please contact us within 3 days of received with photos, and we’ll arrange a replacement or refund.

Thank you for understanding — this policy helps protect every woman’s health and peace of mind.

2️⃣ Shipping Policy

Orders are processed within 1–3 business days after purchase.
Delivery times vary depending on your location:

  • Hong Kong: 1–3 business days

  • International: 7–15 business days

You will receive a confirmation email with tracking details once your order is shipped.
Delays may occur during holidays or customs clearance — thank you for your patience and understanding.

3️⃣ Privacy Policy

Your privacy is extremely important to us.
We collect only the information necessary to process your orders and improve your shopping experience.

We do not sell, trade, or share your personal data with third parties.
All payments are securely processed through encrypted payment gateways such as Shopify Payments or PayPal.

If you have any questions about your personal data or wish to delete your information, please contact us anytime.

4️⃣ Terms of Service

By using this website, you agree to the following terms:

  • All products are for personal use only.

  • Prices, promotions, and stock availability are subject to change without notice.

  • We reserve the right to refuse or cancel any order suspected of fraudulent activity.

  • Product images and descriptions are for reference — slight variations may occur due to lighting or manufacturing differences.

Thank you for respecting our small business and shopping responsibly.

5️⃣ FAQs 

Q: How long does shipping take?
A: Orders are shipped within 1–3 business days. Delivery usually takes 5–15 business days depending on your region.

Q: Can I return my order?
A: Due to hygiene reasons, we cannot accept returns or exchanges once an item is opened.

Q: How can I track my package?
A: You’ll receive a tracking link by email once your order ships.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment methods.

Q: Do you ship internationally?
A: Yes, we ship worldwide 🌍

Q: Do you offer wholesale or business cooperation?
A: Yes! If you’re a retailer or would like to start your own small business, we also offer wholesale prices with special discounts for bulk orders. Please contact us for more details 💌

6️⃣ Contact Us

If you have any questions or issues with your order, please reach out:

📧 Email: emmawong0816@outlook.com
🏠 Address: UNIT 4, 1/F, JAMES S. LEE MANSION, 33 CARNARVON ROAD, TSIM SHA TSUI, HONG KONG
📦 Business Name: GOLDHARMONY TRADING LIMITED

We’ll get back to you within 24–48 hours on business days.
Your satisfaction means everything to us ❤️